Have questions about our products or need help with your order? Our team is here to help you on your running journey.
123 Running Lane
Boston, MA 02101
+1 (800) STRIDE-01
+1 (555) 123-4567
support@stride.com
sales@stride.com
Mon - Fri: 9AM - 8PM
Sat - Sun: 10AM - 6PM
Quick answers to common questions
We offer a 60-day risk-free trial on all running shoes. If you're not completely satisfied, return them for a full refund - even if you've worn them outside. We just ask that you clean them up before sending them back.
Check out our comprehensive size guide on each product page. We recommend measuring your feet at the end of the day when they're slightly swollen. If you're between sizes, we generally recommend going up half a size for running shoes.
Yes! We ship to over 50 countries worldwide. International shipping rates and delivery times vary by location. Free shipping is available for orders over $150 in select countries.
With proper care, our running shoes typically last 300-500 miles depending on your running style, body weight, and the surfaces you run on. All our shoes come with a 2-year warranty against manufacturing defects.
Our flagship store is in Boston, MA, with additional locations in New York, Los Angeles, and Chicago. Visit our store locator for addresses and hours. Our knowledgeable staff can help you find the perfect shoe with our gait analysis service.
Yes! We offer special pricing for running clubs, schools, and corporate teams. Contact our sales team at sales@stride.com or select "Wholesale Inquiry" above for more information.