Contact Us

Get in Touch

Have questions about our products or need help with your order? Our team is here to help you on your running journey.

Visit Us

123 Running Lane
Boston, MA 02101

Call Us

+1 (800) STRIDE-01
+1 (555) 123-4567

Email Us

support@stride.com
sales@stride.com

Hours

Mon - Fri: 9AM - 8PM
Sat - Sun: 10AM - 6PM

Send Us a Message

Frequently Asked Questions

Quick answers to common questions

What is your return policy?

We offer a 60-day risk-free trial on all running shoes. If you're not completely satisfied, return them for a full refund - even if you've worn them outside. We just ask that you clean them up before sending them back.

How do I find my correct shoe size?

Check out our comprehensive size guide on each product page. We recommend measuring your feet at the end of the day when they're slightly swollen. If you're between sizes, we generally recommend going up half a size for running shoes.

Do you offer international shipping?

Yes! We ship to over 50 countries worldwide. International shipping rates and delivery times vary by location. Free shipping is available for orders over $150 in select countries.

How long do STRIDE shoes last?

With proper care, our running shoes typically last 300-500 miles depending on your running style, body weight, and the surfaces you run on. All our shoes come with a 2-year warranty against manufacturing defects.

Do you have physical store locations?

Our flagship store is in Boston, MA, with additional locations in New York, Los Angeles, and Chicago. Visit our store locator for addresses and hours. Our knowledgeable staff can help you find the perfect shoe with our gait analysis service.

Do you offer group or team discounts?

Yes! We offer special pricing for running clubs, schools, and corporate teams. Contact our sales team at sales@stride.com or select "Wholesale Inquiry" above for more information.