+1 (800) OPULENT
Complimentary White Glove Delivery on Orders Over $5,000
Store Locator | VIP Access

Concierge Services

Get in Touch

We're Here to Assist

Our dedicated concierge team is available around the clock to provide personalized assistance. Whether you're seeking a specific piece, require styling advice, or wish to arrange a private viewing, we're at your service.

Telephone

+1 (800) OPULENT
Available 24 hours, 7 days a week

Email

concierge@opulent.com
Response within 2 hours

Live Chat

Instant connection with our specialists
Available 9am - 10pm EST

Flagship Salon

789 Fifth Avenue
New York, NY 10022

Send Us a Message

Personalized Service

Your Dedicated Concierge

Experience the pinnacle of luxury service with your personal OPULENT concierge. Our specialists are trained to anticipate your needs and deliver exceptional experiences tailored exclusively for you.

Personalized product recommendations
Exclusive access to rare and limited pieces
Priority reservations for new collections
Coordination with luxury brand services
Global shipping and customs assistance
After-hours emergency support
Speak with a Concierge
Concierge Service
Exclusive Experience

Request a Private Viewing

Discover our collections in the privacy of our salon or in the comfort of your own home. Our private viewings offer an intimate experience where you can explore exquisite pieces with the undivided attention of our luxury specialists.

Visit Us

Our Locations

New York Flagship

New York

Flagship Salon

789 Fifth Avenue
New York, NY 10022

Mon - Sat: 10am - 7pm
Sunday: 12pm - 6pm

+1 (212) 555-0100
Paris Boutique

Paris

European Boutique

31 Avenue Montaigne
75008 Paris, France

Mon - Sat: 10am - 7pm
Sunday: By Appointment

+33 1 42 56 0100
London Salon

London

Mayfair Salon

45 New Bond Street
London W1S 2SF, UK

Mon - Sat: 10am - 7pm
Sunday: 12pm - 6pm

+44 20 7946 0100
Information

Frequently Asked Questions

How do I verify the authenticity of my purchase?

Every OPULENT purchase includes a comprehensive Certificate of Authenticity, verified by our team of experts. Additionally, we maintain detailed provenance records and work directly with luxury maisons to ensure authenticity.

What is your return policy?

We offer a 14-day return policy for items in their original, unworn condition with all tags and documentation. White glove pickup can be arranged at your convenience. Certain custom or special-order items may have different terms.

Do you offer international shipping?

Yes, we ship worldwide with full insurance and customs handling. Our white glove delivery service is available in major metropolitan areas globally. Shipping fees and duties vary by destination.

Can you source specific pieces not in your current collection?

Absolutely. Our sourcing specialists maintain an extensive global network to locate rare, vintage, or discontinued pieces. Contact our concierge team with your requirements, and we'll provide a timeline and quote.

How do I become a VIP member?

The Opulent Circle is our invitation-only membership program. Membership is extended based on purchase history and engagement. You may also request consideration by contacting our concierge team.