24/7 Support: 1-800-MEDPHARM Free shipping on orders over $50

Get In Touch

Have questions about your order or need medical advice? Our team of licensed pharmacists and customer support specialists are here to help 24/7.

Our Location

123 Healthcare Ave, Medical District
New York, NY 10001

Phone Number

Customer Service: 1-800-MEDPHARM
Pharmacist Hotline: 1-800-555-0199

Email Address

support@medpharm.com
prescriptions@medpharm.com

Working Hours

Customer Service: 24/7
Pharmacy: Mon-Sun 8AM-10PM

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Common Questions

Frequently Asked Questions

Quick answers to common inquiries

How long does shipping take?

Standard shipping takes 3-5 business days. Express shipping (1-2 days) and same-day delivery are available for select areas.

How do I submit a prescription?

You can upload your prescription during checkout, email it to prescriptions@medpharm.com, or have your doctor send it directly to us.

What is your return policy?

We accept returns within 30 days for unopened products. Prescription medications cannot be returned due to safety regulations.

Do you accept insurance?

Yes, we accept most major insurance plans. Enter your insurance information at checkout or contact us for assistance.