Free Gift Wrapping on Orders $75+
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We'd Love to Hear From You

Have a question about sizing, orders, or our products? Our fit specialists and customer care team are here to help.

Send Us a Message

Customer Support

Our fit specialists are available to help you find your perfect size.

1-800-INTIMATES Mon-Fri: 9am - 8pm EST
Sat-Sun: 10am - 6pm EST

Email Us

We typically respond within 24 hours.

hello@intimates.com

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Flagship Store

Visit our boutique for a personalized fitting experience.

123 Fashion Avenue
New York, NY 10001

Frequently Asked Questions

Quick answers to common questions

We recommend using our detailed size guide which includes step-by-step measuring instructions. You can also contact our fit specialists for personalized guidance, or visit our flagship store for a professional fitting.

We offer 30-day hassle-free returns on all unworn items with tags attached. For hygiene reasons, panties and swimwear are final sale unless defective. Return shipping is free for all exchanges.

Standard shipping takes 3-5 business days. Express shipping (1-2 business days) is available at checkout. Free standard shipping on orders over $75.

Yes! Complimentary luxury gift wrapping in our signature pink box is available on orders over $75. You can add gift wrapping to any order at checkout for a small additional fee.

Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is our priority.

For best results, hand wash in cold water with a gentle detergent. Lay flat to dry. Avoid using the dryer as heat can damage delicate fabrics and elastics. Detailed care instructions are included with each item.